More Help For Airline Passengers Stuck On The Ground

New regulations requiring airlines to help and compensate passengers stuck on tarmacs

Good news for air travelers.

New federal regulations requiring airlines to help and compensate passengers stuck on tarmacs for hours, but air travelers must wait until Christmas to be compensated for cancelled flights.

Transport Minister Marc Garneau says the rules and timelines aim to strike a balance between being fair to passengers and to air carriers.

July 15th Rules for Airlines

  • Paying up to $2,400 for anyone who is denied boarding for situations within the airline’s control, such as over-booking, and up to $2,100 for lost or damaged luggage
  • Providing passengers washrooms, ventilated cabins, food and water if they are delayed while sitting on a tarmac
  • Providing updates, and to return to the gate and let people off if the delay reaches three hours, but gives the option of a 45-minute extension if there is a possibility the plane will be able to take off
  • Compensation will top out at $1,000 for delays of more than nine hours on a major airline, while smaller airlines, such as those that fly in the North, will have to pay passengers $500 for similar delays

travelers will have to wait until just before Christmas for rules requiring airlines to seat parents beside or near their children at no extra cost, as well as compensation for flight delays and cancellations within an airline’s control.