Canada Post warns of parcel delivery delays due to extremely high volume

Canada Post is warning Canadians to expect delivery delays. Postal service officials say they’re currently processing and delivering parcels at levels “only experienced during the busiest weeks of the Christmas season.”

This Monday alone Canada Post delivered more than 1.8 million parcels.


Canada Post is advising customers across the country to expect delays with their parcel deliveries. The heavy incoming parcel volumes, combined with the important safety measures we’ve implemented in our processing facilities, mean it is taking longer to process. Those measures include physical distancing in facilities that were never designed for keeping people two metres apart.
Canada Post is advising customers across the country to expect delays

Canada Post issued a statement Thursday, advising customers across the country to expect delays with their parcel deliveries. “The heavy incoming parcel volumes, combined with the important safety measures we’ve implemented in our processing facilities, mean it is taking longer to process. Those measures include physical distancing in facilities that were never designed for keeping people two metres apart,” Canada Post wrote.

Take note of parcel changes at Canada Post

Parcel Delivery: To eliminate customer interactions at the door, reduce post office customer traffic and support social and physical distancing, Canada Post have implemented a Knock, Drop and Go approach. Delivery employees knock or ring, choose the safest location available to leave the item and then depart for the next address. This change eliminates the need for signatures at the door, speeds up delivery and has greatly reduced the number of parcels sent to our post offices for pickup.

Parcel pickup at post office: For the remaining parcels left at the post office for pickup (items requiring ID), they will not be returned-to-sender until further notice. Canada Post suspended their normal 15-day hold period, asking that customers, who are feeling ill or self-isolating, to delay their visit to the post office and to pick up their parcel when it’s safe to do so. Canada Post put physical-distancing measures in our post offices and installed clear plastic guards at the counter.