Hydro One extends ban on electricity disconnections

The timeline has been extended without an end-date

Hydro One won’t cut off customers who are struggling to pay their hydro bills.

The utility said it’s extending a ban on disconnecting homes homes from the power grid until further notice.

The ban was issued at the start of the COVID-19 pandemic in Ontario. Hydro One said at the time that customers needed to be able to rely on electricity while they were kept at home during the outbreak.

The ban was to expire the end of July, but has been extended until further notice.

Hydro One made the decision because of the ongoing restrictions posed by the pandemic, as well as the continued hot weather across the province.

It also plans to extend a financial relief program to help customers struggling to pay their hydro bills.