Rogers says wireless services gradually returning to normal

UPDATE

Rogers wireless customers are getting their service back, ever so slowly.

The company tweeted Monday night that wireless calls, SMS and data services are starting to return to normal.

Rogers wireless calls, SMS & data services are starting to return to normal for our customers. It will take several more hours for all customers and regions to return to full service. We will continue to work around the clock with our network partner Ericsson until that happens.

— RogersHelps (@RogersHelps) April 19, 2021

Rogers was berated online as thousands complained about data issues, while others said they were unable to make or receive text messages or phone calls. While the outage was nation-wide, Ontario appeared hardest hit.

Full service could take several hours to restore.

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Rogers has tweeted that a cause for Monday’s wireless outage has been identified. The company could not say when the outage will be repaired.

We’ve identified the root cause of today’s intermittent wireless outage and are continuing to work hard to restore full service for our customers. The latest from Rogers CTO, Jorge Fernandes: https://t.co/OUk5Kn51iX pic.twitter.com/ZsBcspPYga

— Rogers News (@AboutRogers) April 19, 2021

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A long Monday for the IT people at Rogers.

The company has apologized for a nation-wide disruption to its wireless service. Ontario appears to be hardest hit.

We sincerely apologize to our customers. We know connectivity is critical & are working hard to restore services for customers who continue to experience wireless interruptions. Residential & business wireline internet services aren’t impacted. We will continue to provide updates

— RogersHelps (@RogersHelps) April 19, 2021

Customers have reported data issues, and some are saying they cannot receive or make phone calls or text messages.

Barrie Police posted to Facebook that calls to 9-1-1 should work, but if you call from a Rogers cellphone and hang up, you may not be able to answer a return call from police, so you are being urged to stay on the line.

The Ontario Association of Fire Chiefs also said some first responder dispatcher centres have been affected by this service disruption and the public should use a landline to dial 9-1-1 until its resolved.

Please note that some first responder dispatcher centres have been affected by this service interruption. If you can, please use a landline to dial 9-1-1 until this is resolved. #Ontario #911 #SafetyFirst https://t.co/1q8ZV2VNDm

— OAFC (@ONFireChiefs) April 19, 2021

Rogers has given no information on when service will be restored or why it went down.