Rogers says wireless services gradually returning to normal

Outage has lasted most of the day

UPDATE

Rogers wireless customers are getting their service back, ever so slowly.

The company tweeted Monday night that wireless calls, SMS and data services are starting to return to normal.

Rogers was berated online as thousands complained about data issues, while others said they were unable to make or receive text messages or phone calls. While the outage was nation-wide, Ontario appeared hardest hit.

Full service could take several hours to restore.

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Rogers has tweeted that a cause for Monday’s wireless outage has been identified. The company could not say when the outage will be repaired.

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A long Monday for the IT people at Rogers.

The company has apologized for a nation-wide disruption to its wireless service. Ontario appears to be hardest hit.

Customers have reported data issues, and some are saying they cannot receive or make phone calls or text messages.

Barrie Police posted to Facebook that calls to 9-1-1 should work, but if you call from a Rogers cellphone and hang up, you may not be able to answer a return call from police, so you are being urged to stay on the line.

The Ontario Association of Fire Chiefs also said some first responder dispatcher centres have been affected by this service disruption and the public should use a landline to dial 9-1-1 until its resolved.

Rogers has given no information on when service will be restored or why it went down.