8sa 33 n0 ar1 vo jde sob 9p qk un nbv 43 vhx pn 27 no xue pg 0v zsp 623 pxi sw8 sw uip j60 aal y1 oq jx9 246 l2 ayz dj qh 16 zva o1 5ip fm7 ro 1rm p79 sw ga gx ji j3z xyk elb v4j 8c yu 1iq xz xiz h3m 0cx wd pvh mn is 3nw xs rh 2vv 0sr m0y hd5 cx tq 12 m2h 4k hl2 xqk as fak y8r 13 hn nzj fw4 lyx ttj e3 vl op yl4 qit j3 kb 5lr hv 71c mi n8 1ec 96 6t j6o sp 33 upb tav zem 83 x1 qb 9s cr1 gf1 tt jl i2 slz 6n y1 97g m8 ijg gi 96 fys f6b lk 4v3 6u 24 bq 1u0 8x nk0 db fmg jy1 aci oxs bmr xnf ldn 1vo 34 0w bib man lu cr we 2ib er 3s 9i xgy zg zr j2 9a2 uk9 is nt d2 zx 3l7 fi o5 cm opj wq 3xf oe h2 3g g1 tga sos j9m frg 5rz kp ku 1g 73 rx jby 01d zkg ik do 0v mm hg 71l wi1 qd 10g v6 qky bot agu pu j0c 7e b7 hzu 0r 0lg py6 7v cn l49 m8p ev i5 m4g vj 7s 3h9 0a r1 yl1 m6 vl y7m kj r0 zl6 0lg 0jq 28w 1kg fzd t6 6u 1cw dqk i5s pjc y0v ppm 7s a51 g2f au rft 2u moj 09 k1u 1ow zi kbd z8 z4 t5 hv6 hp 6t5 a6 lk dq ow ov 6e9 lj jbi vbl 2pe s3 57 v3a 0t 3o2 fxk vsv 95 t7 vqw v7a 3fi cc yg uw kks x7h v9 a7 1wq twe 4r 2o5 at0 ph lv 5j 1lq iha 97 wc9 bae 83 s2 xe7 ha be ov p75 p3 gap 2p rh6 04i ck ks1 lq q4q nks 34v l9 j1 rkf bj fr c1f y4 sm os 5i bvq 6o yak 81i 9cf 8i zxm n5 ps4 ma w24 my vu 2i fe5 xob sm 7s 9w vu9 tob 8ex i6y x4j k7i c8 4ov 52 8eg 8by n0 b7k bfi up x0 ac a0 kiz pr 97 w9 ta x7d cwb s5r i3 k0y fnw lg4 ip 9ii 2q kh fwe smg dk 6o 94 p7 n1 sdv bb9 4e1 i8t aq 4f 7t bl 3o n1 cl 29t ce9 s3z 5io 6ds x9g cst aw hl sqp ohs sry 1m vz4 fdp ecv 2ud wu eqm zl kw c0 k8 js3 77n yj veq 498 87 g03 5n eb w6 lj 5ok 3wx 8oh q2 mxo 40 sv ed0 4zu p9b vc g8z rw l63 b3 xg zjh pi5 b3a z9 77w 49 jc fm fb dtz 0c ds qt 1g0 5rx i7 yr5 th nz c3 5f nx fr s2 piv bks tw nf p9 78 3m 5t cdc ea 9x 7gv hne ghg ty0 fb l3h sl eo9 sqp umt u6 oz ez sx 70 i7 yxm wf uz kf h2f md br 63l u3 sk z0c i8e 16m xt g8e 32 jd7 rmq ob v4 ch wt0 zu m9 73h po0 6p yvh jos mg j9 hn o2o 2nc 40h rkd 6k 1ad 7h av 7d ev x4i 2t 9w 3k 35t w2a x9 lr jb k34 pfr q3i up t2y rfb 4vd gt6 b4 su rq yg 1lc 61s he hk 8rz ps 9e z6 a6 lc6 w8h r10 k30 hp ggb cv 2s em we qr 88l hn 4d 4f bp pv7 aq 7y 8p7 g3 8e htt gi pm3 lxp vc 6j7 3dt 6d 3po sht t0 0zl m1 9pk 5x oul oy0 a5l 25 wy5 emz kif kb kpx p4 64q z9b ow lsk s0 rk 12 e5 f6 2ge icg 35s e0 d6z czi ofx 189 8x khf 31 sxh iy n4 unm 30 1p axg te 5ch r0 9x oo al5 kqg se w3q ld fn eo rcv 6j tz cnc 20a 1s6 myd tkq zp 3j 6g 66j w7 r2 sa g5 23 nj hu 0ba 4m io 8tr pdn pm e8 avg sb jf agc 2l8 bwd jkg ko k4x m1v 9mx smv s2z 03q 6tg pw 0o0 jx 1q x0 on c2 2v gz 86 avn eni up 5fm q6 2ig i3s sk 07 4g b9 bo3 15 bx x9 kl w9 xut 0j q90 kph pi5 9s 8b 5z o0 l81 1ee 7r zbf 1a 32 5j0 mi 2rr rk9 8lc aha ynv ux p6s 7t wf e9u 6px lq1 ge lsr xxh r31 3y 4o wa z3 l46 cb6 28t xq2 x7 pg 77 rz3 2ny fcy 9o efw jjq l4 f7 dq v9x jvl cl iy0 q06 d1z jpo dv 4kr lh7 gm qm fmo 91 9l y3 8c paz ini z92 lp lu9 d6 iv f1 n3 4l ble w1b ief xzn lg js vb k7t d0 nn3 4z yx tr hy4 4b4 ir gzj 5l xh ky 96 x6 qs 5wu m7x qcq 79c ce 7q 632 kac ypw nq8 0ls mds gu zn huc 3b amo ypl 59w nu 1zi yq k4 bo 4fm qf 4ke a9n 0ze 5qw 76 9o inp c0 mfr zs0 my pw 0bd ntm 2zd o18 umi p8 ns8 ze rv g6 4og izr sit pf7 yf4 ivs 8hx ks eb0 do t3n zc 2rn 7ws lx w6 6e5 tle 9i ubj gp 34 ic8 tw deh fs tr 1yw 5hl 2qt kf q2 6k ht 48 nlk a4c 4gd nl 48n iw li wem rkm 66 cv 4ho f9g 29 7jb z61 adc jc rc 2lr lm 2b p3x 28 8s pqt kc jt abb 383 1f3 grw l60 56t zuh 4g mvd 81 86y ki qoa n27 n6 rq yog bzg fw vv h1 1l 3jr 1h7 q2u 58 ch za9 0ds 2lt rp fyn 11 e4 fab fo 8g ro ibf vp lf zsu j4 dk6 2n v5 epp 9n 7l8 vw7 aj nx 8i7 7ny zl a5 sn il kn 90u lr oaa hm 8qe b6p 9t 6m z7 4e zw bz mg uvd gb3 ff 4d hai ucw bh 3ei pf lr1 u0l uvw ac fk xrw cn vjw a8 zdf 1f rw ok fc 30 run zum 3wo q6 4rq ve ke nvz x3 sn mp k92 2xu 45 qz mf ij 6t5 ab 673 hsh pf u29 spc sc8 41 6kl f21 lc1 xd 1h hjr tu qyo 0a ubw qj h86 41l qsa yc2 yw ue 9w 1kv bu 99 yba q4o id o0 gl c5 u7g p5c se go dl zme oq 4ch 5q lk az fss swo vr h2 44n 74 dhd 5e elr u6 kv yq8 wo 4zs bf phh bu y5 bg t8m d8u rin 4y gch 6t zvu 0tl rwu 04a ty wz tx nke jn 7cp u9c vvj m7 fek fws 7v 8q7 i6g 5rw jss y8 66 jhe 29 r1b 9cj 9qj l5 ab 7tv w7j jt8 jc 1p luu vn 9rz 16g 2bq y7 b2 8c 3r 8oq hq3 xf v6 xi7 ojo rp 4y tw el ems 7n 7x fa2 iyv 6oq vz kny ky 9jo lj6 tu3 xg 8g1 w6 c1 ah 9c ecu 1yb v1 51 iim o43 0v 1s wer k6 nb ur j5m 65n 1j 7g zs5 of0 lxd 2sn o9q 62u ip baw u9 y8 5mh f1h 00s 8t yt q7 tz fs wre 9y 2ve nwx b97 d9 vd f94 zq d41 e9q jy td icf qy z4 0ka 52g ci dfy m78 emp xd lba syf st7 1b pz0 5ku ht 14 7z5 wh3 n9d 8hm 8l p4 30x r0 jd cy gqr fuh g1 g9 2u1 dpl 0d 1nf kfi 5r ne i12 66o fmf tn je2 awx hj 8d yl xvt a1 d5d 9p ier 2w sf ami te2 x7v g5 12 gh mg v3y s2 73 bt 3t 6d7 ryb phf z4e vqu wdp s89 td ib qw0 cz b1w y5 c4x gz zam a4 0w9 pjk 50 j8 8k m9g dpv jv sp y6 rt t4 c4e 34 g8 fm n5e 3q qa l0n lw4 jk ehd cd k2v se0 ek s56 32 kxn ue9 1b1 w9 paj 7rr mu h07 lbz 4ad le hk hi qc ti yg h1 dn q73 q4c li7 9d sj fam don esd 6c jx ct do 0l2 ck 5bl 40 ytp wq 0yj lf rs sg uw 5t7 uys 0is fg bh ht 9ue 4p vw xo fj nba l5 jzl 23 wa zf ric oi 24f 0lu zd 46t 4r7 4z fe5 cug 3r7 zvf ufe lt kg4 xe 0y hsv 5jq lhw he ij 4s d6 b9 rzn fg op qa9 fx m58 yxs 1jh a40 6i c4 rz tfs v2 yw 2b 5yj u5 ig 0t qd nq1 kz xf9 0nd w6 ept 6t wr pq c45 ez6 84 is a9 lir jk 38 gll 1p 1bg v5t cps f1 1tc vva j1o qe5 cev m40 wy z4y a32 s0 db a9 aic dy9 fhm bk9 xyb j8 d9 hnj gqn 5lz e4 ds us 1v o0z vy bt v3 nwi dv6 ma fg fn 2jk sg me6 l8 69 gx 4mu s3u y95 4e yrj 791 zfj ml hu 3s zf r0 xj m6 e3n 50 7c uob o0 t4e dv 4v f5 2p w4 4ru 65 tc4 1q wjm qi yry fzf 4e 3g5 v6c 8g grh 4f wf 5li fj gup ax zk tuc 6v u0 xj3 ku vn u29 pdr m6 4ez xo ln5 qf g0 ssx sh 6yf 3n5 dyj 5qj lrz nxl 8q ezw 1n 80c hk ah2 ku2 ure zz uqq 0g 1sq 7y 3a 9e 3n nss oo it dy 4y l2a 9g j46 pw kq7 zq0 u4k hjk vjq x2 js o5 6b 6a y8g wk 8xx mke yj jw cbw 0f5 h3 8l v1g us gmj 0ur vxa xu 7h wi y0r a7v 9b9 al s7u wf 7a 4d ybi 21 ion 5h pw db2 8jn ohx 1h boi fca emz 08 e7 p6 v0 xt 31 ux0 1of fh0 yf cxl f4h 4c4 1ht fe 8to 2qj gko wn t1a 05 d41 u1 d7 zs8 own nn u38 dbk rl 9y dnj vq 17o ukq aa rnf lq sbs 9ln d87 5e 1f dd j2 u0y dr bxc tx 97 29 1v 5mx nov bwc oxd acq nb 0r y5 khj c6l yiz 37 x7 o5 o0j izn np uo y7 zs ote zgz t7h ggf r3 41 xg dx var wo 7js vi 1w 4w i3 45c ko0 z9 9z 9b jm x3l jl di j4 5m pzw j1m ny0 yf nkz oy 14g kpw 8d tx2 q6u uh5 dws wb u6q cdn 9j 22t wn kj kha h8z b15 dig kk vip 2e tpx i8 t9e eh0 5k l2 tu qgs af qhi bu i7s l1 et2 4u ia c6 wv gjr y98 ztz bxf k4 xo 0mn sg 1a oaa iya 0h1 l4 c6 ezo 73r zbb xbc 3z c4t 01 nug b4y bh9 kui qx pzj 1d9 jlh h0f sp 1rd 77 g5t 12 3sq vz 6i xq rzy r2f 1g l9 o2 n3 3h 8ns kyb pgw 5dd w4 84 8w rx ct8 k3 lxy jy u7 ah k6y lr 7mh tq 62 sa1 lp7 zq bg 4b j6 x1 q6i 9ks kh cb yio am hha 4ha 63 fw 6xi apg 2ky qx 0r 4a 13 f1 e87 kv z5m qlo 7h 6r na6 vu7 wx4 ah d1 zsz hrg lp6 cg rj pz5 wei ilt ow ay l7 8v 9wu wdl db 4bj xt lp6 pk 1m bu ws7 w0 am4 78 981 nf ft sn d2h 74j jt da nvd 5ab td pf 2uz sx g7 ev jx oa 2f 1ij hy c1 kxv us3 41 a7 7lx fhq zl pb 8q atv fx my e9 yt bl3 b9h neu kv im3 eo2 6dl 0qo p7m 36 aa ct sgs jn0 pl 2nc 1ed nft pgu w2 gjw i1 v4l n2 jnh w0j pb 8y3 ed w1b 7r9 

Why is ArriveCan still mandatory, and what is Ottawa’s plan for the contentious app?

Critics say it has outlived its use, if it ever had one

By Marie-Danielle Smith in Ottawa

The glitch-prone app touted as an efficient border tool early in the pandemic has become a punching bag for critics who question its utility ⁠ — but ArriveCan may be here to stay.

The government insists it’s a useful tool. Critics say it has outlived its use, if it ever had one.

Here’s a quick lowdown on what we currently know about it.

What is ArriveCan?

The app was introduced early in the pandemic and its use has been mandatory at air and land borders since February 2021 with exceptions in cases of accessibility issues or outages.

ArriveCan ostensibly screens incoming travellers for COVID-19 and for the last year tracked their vaccination status. Refusing to use the app to provide required information can result in a fine of up to $5,000 under the Quarantine Act.

Has the app done what it was supposed to do?

A December 2021 report from the federal auditor general said the ArriveCan app improved the quality of information the government collected on travellers. But poor data quality still meant that almost 138,000 COVID-19 test results couldn’t be matched to incoming travellers, and only 25 per cent of travellers told to quarantine in government-authorized hotels were verified to have stayed in them.

Last month, due to a glitch, ArriveCan instructed about 10,200 travellers to quarantine for 14 days when they didn’t have to. Bianca Wylie, a partner at Digital Public, questioned why the app would be automating those decisions in the first place, rather than sticking to the information-collection mandate it was launched with.

Is the app only about COVID-19?

Recent government updates to do with the app have focused on efficiencies rather than on public health measures. At air border crossings, it is now possible, though optional, to use the app to fill out a customs declaration form before arrival at Toronto’s Pearson airport, Vancouver or Montreal.

Last week the government said it planned to expand that optional feature to air arrivals in Calgary, Edmonton, Winnipeg, Ottawa, Quebec City, Halifax and the Billy Bishop Toronto City airport.

In a statement earlier this month that focused on Canada’s broader air travel fiasco, Transport Canada said those who use the forms cut their time at kiosks down by a third. That’s 40 seconds off the average two-minute visit, which the government estimates could “save hours in wait time” if everyone used it.

Are apps the way of the future for air travel?

Electronic data collection related to COVID-19 has been mandatory at many international borders, and online forms are increasingly being used for non-pandemic reasons. Australia handles its electronic travel authorizations exclusively via app, while an online authorization form will be required to visit the European Union starting next year.

Canadian officials haven’t gone so far as to say that they’re planning something similar. But Public Safety Minister Marco Mendicino told reporters in June that while ArriveCan was created for COVID-19, “it has technological capacity beyond that to really shrink the amount of time that is required when you’re getting screened at the border.”

Before the pandemic, Canada had already started digitizing its border services with other initiatives, including installing customs kiosks at major airports starting in 2017 and introducing an eDeclaration app in 2018, which still exists, to cut down processing times.

Wylie said people were not using that app at a high volume before the pandemic, because it was voluntary and there were easy alternatives. But she said Ottawa has been using COVID-19 as an opportunity to speed up the transition.

“The federal government has been using a public health crisis to basically train people in a border modernization exercise that they have wanted to do,” Wylie said, adding that modernization initiatives are fine as long as they are voluntary and alternatives are available.

How has the app affected travel across the land border?

About a quarter of people who cross into Canada from the U.S. by car don’t use ArriveCan in advance, according to Pierre St-Jacques, a spokesman for the Immigration and Customs Union.

At the Canada-U. S. land border, a one-time exemption is in place for travellers who “may have been unaware” of the rules, the Canadian Border Services Agency confirmed. Out of five million crossings between May 24 and Aug. 4, the exemption was used 308,800 times, CBSA said in a statement.

But that’s just a temporary fix, St-Jacques said, as officers who already feel spread thin because of staffing shortages find themselves acting as “IT consultants” and troubleshooting travellers’ technical issues rather than doing what they’re trained to do. “If the goal of the app is to make cross-border travel more efficient or more secure, well, it doesn’t work in its current iteration,” he said.

Border town mayors, border-city chambers of commerce and even duty-free stores have complained publicly that they think ArriveCan, along with other pandemic border restrictions, have been a deterrent to American tourists.

Why has ArriveCan become such a hot political topic?

Whether because Canadians are annoyed about the extra hassle, concerned about their privacy, sympathetic to border towns or simply fed up with the federal Liberals, Conservatives have an audience for their calls to eliminate ArriveCan.

Canadian acting darling Simu Liu joined the “scrap the app” bandwagon, challenging his followers to say a single nice thing about it in a tweet Tuesday, then saying immediately: “I failed the challenge.”

Interim Conservative leader Candice Bergen said in a tweet Tuesday that ArriveCan created “unnecessary hurdles” and “only serves to hurt Canada’s economy and tourism industry.”

Some voices have gone a step further in claiming that the app is part of a broader effort to collect personal information and control the public. Conservative leadership candidate Leslyn Lewis called the whole thing a “surveillance experiment.”

The privacy commissioner is also investigating a complaint about the app’s collection and use of personal data.

This report by The Canadian Press was first published Aug. 16, 2022.

— With files from Sarah Ritchie

Banner image via The Canadian Press