Poor communication among top healthcare complaints in Ontario

Report on health-care complaints to Ontario's Patient Ombudsman's Office

A report released Tuesday highlights which health-care issues Ontarians have been complaining about the most.

The report by Ontario’s patient ombudsman’s office noted there’s a theme of ‘communication breakdowns’ in the health sector. The frequency of complaints around ‘access to care’ is also high.

Of the 2,400 complaints, 11% came from patients and caregivers who raised concerns about access to or experiences with mental health and addictions services

Ombudsman report

Hospital complaints accounted for 62 per cent of all complaints fielded. The Patient Ombudsman was established in 2015 to handle complaints related to Ontario’s health care sector.