Stevenson Memorial Hospital (SMH) is pleased to announce the official launch of their Rapid Assessment Zone (RAZ) in their Emergency Department (ED). The RAZ is a designated area within their ED space designed to reduce wait times for those experiencing minor ailments or less critical needs. The hospital has evaluated the effectiveness of the RAZ approach over the past several weeks and is excited to launch it full-time.
The RAZ will operate in the Emergency Department from 9 a.m. to 11 p.m. seven days a week.
"We are offering the Rapid Assessment Zone to expedite care for patients with minor ailments, so that they can receive the care they need and return home sooner," says Dr. Oswaldo Ramirez, Chief, Emergency Department. "We have created the RAZ for our community to access safe, high-quality care, quickly and efficiently," he adds.
The Rapid Assessment Zone is an area in the Emergency Department designed to access and treat patients with less critical conditions, such as:
- sprains
- coughs and colds
- sore throat and upper respiratory needs
- cuts requiring stitches
- ear ache/infection
Emergency Department patients will continue to check in with triage upon arrival, where a member of SMH's care team will assess eligibility for the RAZ.
"It may be required of patients to return to the waiting area after being seen and treated if awaiting test results," says Dr. Ramirez. "This approach allows us to continue to see other patients in a timely manner and ensures that care is delivered as efficiently as possible, while supporting our commitment to providing the right care, in the right place, at the right time."
This initiative supports SMH's goals to meet the needs of the growing community and enhance the overall patient experience in their Emergency Department.
