You weren’t alone if you tried to book your COVID-19 booster shot on the provincial portal on Monday morning and hit a roadblock.
The portal appeared to crash as residents 50 and older who received their second shot at least six months ago became eligible for booster doses.
The Simcoe Muskoka District Health Unit acknowledged in a tweet there was a problem with the booking system.
PLEASE NOTE: The provincial COVID-19 vaccine booking system is experiencing technical difficulties. We have not been provided a time when the system is expected to be back in service. Stay tuned for updates. pic.twitter.com/BYAiuHkCX5— SMDHU (@SMDhealthunit) December 13, 2021
The local health unit is unable to book appointments.
Our staff are UNABLE to book your appointment. You can try calling the Provincial Vaccine Contact Centre at 1-833-943-3900 or wait for the website service to be fixed. https://t.co/X6FDu9uzra— SMDHU (@SMDhealthunit) December 13, 2021
The provincial booking portal opened for appointments at 8 a.m., but shortly afterward showed a message to try again later.
A number of social media users vented on Twitter about the booking system.
Several users reported they were finally able to book a third dose after waiting more than 30 minutes or making several attempts.
In a statement, a spokesperson for Health Minister Christine Elliott said the portal is “experiencing an intermittent technical issue” and the government is working to fix it.
By 3 p.m. on Monday, the province said 115,000 people had signed up for their third jab.
People can also book shots by phone, at some pharmacy and primary care clinics and through local health units that use their own booking systems.
Individuals receiving dialysis are also eligible for third COVID-19 vaccine doses if it has been 56 days since their second shot.
All Ontarians 18 and older will be able to schedule a third shot beginning Jan. 4.