Rogers says it will give customers impacted by last week's internet outage a five-day credit on their bill, Not the two days we had heard initially.
Related: CRTC requests detailed explanation about service outage in letter to Rogers
The company says, "We have been listening to our customers and Canadians from across the country who have told us how significant the impacts of the outage were for them." It adds, "We know that we need to earn back their trust, and as a first step, we will be crediting our customers with the equivalent of five days service."
If you read the fine print in the service agreement with Rogers you'll see a clause for residential customers that states if an outage lasts longer than four hours they are entitled to a day of credit for each service they have, be it internet, phone, TV, or any combination of the three.
Related: Small businesses lost thousands of dollars from Rogers outage: CFIB
There's also a clause that limits its liability, saying it cannot guarantee uninterrupted service.
The Canadian Federation of Independent Business has been lobbying for a month's free service for businesses affected by the outage, many of which lost hundreds of thousands of dollars.
banner image: The Canadian Press
