On September 28, 2025, South Simcoe Police received a report from a member of the public who believed they had been contacted by their banking institution and warned their bank cards had been compromised. They were told their bank cards would be retrieved at their home by an employee of the bank, and to place them in an envelope to be collected.
Through investigation, South Simcoe Police determined that the person had been contacted using a spoofed phone number by someone posing as an employee of their banking institution. A second suspect attended the person’s home to collect the alleged compromised cards, while the first suspect remained on the phone and asked the person to provide and update their passcodes.
Fraudsters are disguising their phone numbers to appear as legitimate businesses or financial institutions and may use professional language to gain your trust. Banks will never send employees to your home or workplace to discuss account issues or possible fraud.
To protect yourself:
• Never share personal or banking details over the phone unless you initiated the call using a verified number.
• Hang up and contact the company directly if you’re unsure of a caller’s legitimacy.
• Do not open the door to unexpected visitors claiming to represent a business.
South Simcoe Police are urging residents to remain alert to ongoing phone spoofing scams in our communities. Anyone who has been targeted or received suspicious calls is asked to report the incident to police.
