‘Support For Parents’ computer glitch leads to overpayment, underpayment, or no payment

Glitch causing direct deposit issues rectified

It appears a computer glitch affected how much much money some parents received in provincial compensation due to teachers’ strikes.

Thousands of parents started receiving direct deposits this week from the Support for Parents plan from the Ford Government; compensation of up to sixty bucks for families of elementary-aged kids affected by teachers’ strikes. However, many parents say they’ve either gotten too much, too little, or none at all.

Related: Province offering money to parents impacted by educator job action

The Ministry of Education says the glitch at the heart of this issue has been rectified. “All Support for Parents applications received undergo a verification process to ensure that they meet the eligibility requirements,” a Ministry of Education spokesperson told Barrie 360, “we will continue to review our systems to ensure all parents receive support during this period of disruption. ”

Parents with concerns about the payment they have received should contact the Support for Parents helpline at 1-888-444-3770.