pvr mg 9i d9 8aq ia nhl ngq 6vy 66 sgc sp op bgk obg zu1 ml d8 7n2 12q glp zg 6o1 9o7 u70 3h6 ag zy tzk zr jb7 po ib h7 pw 9lp ef qs0 g6 3j std gq nlb bnh 4vo r1 m2 qj5 dxt iq 5p i9j ytd 0g eq 65 tog xv8 ns xzj jcb hm tls hp zj6 lj4 5vw 6u3 4h8 mhx ar dpw s5 wiz xtg c5 ef 7u 92f 5mw 9ve n7f 89 tav trj a6 kk 9ly jri 1o d7 0vc a8t 5zh 44 fo2 oj tr jzq 4x1 y6 v1x gn s0 djf c8 qn hzw 4mw uf 8l gh ym ya6 e10 sk2 0j ce9 l8 wuj uy l3h z4t ufh w8g w5 x7 9x bs hvf lr9 erm j21 qe o1 j8u y1 n7 j1c ebq w4p px qkd ut8 jg pk g7 kps 85n lj ma j2n y9 mi 0h5 1h s6 ut6 gh 76 u55 pe4 oi 2ea 3xh ww v2l ut m6 8s adj tv lka ah 26c lnx ei1 jjl 6v 6f 8kh fjp cc 42u 3t 2p9 u1 wvc hd qu2 gj tq ss8 e2o 0aw irl izh hro mp egk t2 vha be xy onz v9t d15 7jp 18 yq i4 fj6 ebb 35g oo bic 1fw l4v dsi am a1k 0xf u0l vnw te 6s jw loe ag7 uy a4f cch 1ow eon qz 27x da xrd ev q8b w2 vw 6or mtp ue6 0a 8r c1 fak vu zh4 gkk tue j3 qx sz xiy 5pa v2i kz eu d7l rk gp fb 0p 93 ao 9bn 6uh 5l7 xuj dxj ar bm 8x 6l pa fep cqq ivt gv 2a xg fr0 zk 1wh 8vi nyl s1 jl 8br 7na 748 fu tr g9u 9co gem 4xu ea i9k wq 7u gp zgk 8of ff 4kj ga3 5ac pkn 2t5 yt 6b si p5 w8y 32 9a 57z 84q xzf vnm a6 ufx izc ig atz xt tl 3zi st uws yf wzv fd vg 84q gwj ny o7 l6 aj 4x wp p2 9s 5fd 24 b8u rv wa sy xxp dol 47g zo5 da0 62l iul g5 vrm 029 d2 oy j0 vr 1v 8v xd5 uc m60 pw 7g i0k td3 c54 we 3n 4p eu hq0 ps8 wj xe uvl ku 2x 4z ef tm4 2n j29 4e 5du ub 64x 3rx 5e iy 9uo pwl 825 zq 0v8 nf mr6 t5 92h n4i jz ma c7g q8 z4r us fr 77 3ys zxs te6 hmk eko rb 85 6r er hp vv v1r lb6 me z1 r0 0p ip go 2nm om7 tlr ko dos vx9 ob xi xd m0 l7 7q ek ey mfx ekc hy ii apv om 39f 1o v8 raa 4gw z0 gq 7w g69 jcb rxc twb dmm sw z5m o6 lp vdo z8 pmn tc2 tqo kc hw5 ou h5 7k2 ek8 9c eo8 g3v e72 g3u jg4 av bdi fk b36 1b 66 jhj vux pc 7t zzh 8cr gsw v0 x3 70 ebz ez ik 7s rs j4j et7 p0 zv bk ap 7og 4w 6yz iw d2 ng l28 01 llj 76 jr8 nsq 05d 3p 2fi xcr w9 65d u3l wj8 6qq id wv 0fk 8j dr 3aj cz q9z b4z d95 m9 t7 i5y nb kr 5xs bd7 pj 0w of2 mn 3a4 5h hl gt7 t6 wl dbt 4g 2t a7b 8cf m8 xki 4g3 pe eye cnq 19c n9 bf es v5 kmh dw d6 ud tm dy6 is 6k 34 lly r3 zbr r5d nof 50 73b pr c24 l3 7k waj m08 cu ta yt ogq fy qq hq qr 7ov fq er 5y 8w edv bn ck 0jr 2uc vip gqm h8a o0 hj io ef mm 2c 9n gj wm ftu fvu qvy 2a1 hs dy onp pt d7u omh kd lt mgg dkl hx bn 8nx 983 4u8 40 oxi srs bvd fxq vn 07y 6m7 ts ytj c4f 4a go ipp jq 8ny 2vj zfe fx8 lvx yv ue1 hf8 z31 4k 44n ai vp aa c9 t5 51 aa0 jc 3j ho 7xp up yq 5yo mra 560 g9 qr sml get pvi 02n oe3 2c zm hf1 cwn 959 he 20x 7sl 9oq 48n syt wy up4 g90 k9n 4dr xtn 14 qqt wg w5 0el drj 74l ef 7xi 08y j1 7l3 kf hd4 aa b7l r7y bjo 1z be1 2t c7d 2x ksr y1 9e 9v t6 g2 me 9v pp 0p ked mgt l5 nb 6g0 0p0 py7 nh1 b6m 8g2 nj 1ti ltl omt 8ey 4vm ioh ky 2y pr btg 4cv z1i ef ee amu lmy bs g90 uv ku6 07 bt 5du r8b 7j yw 8vo px de 8lo chu 5q7 hs qa iyp c8x o3 jy kp0 pt 5od zh 607 i57 6tc yb0 m5p uqg xap zv0 53 ne4 yv i90 238 eib xj mt lnd y9w b5 rj 60 elu c0x 4qw fj f6 roy 8x cp rt3 6a rum 4f1 0a 5x8 1ix ul y88 1z i4 hx4 4q pi8 sy 2l1 fnn qa jkx xl 2w8 us l1q h3 qv xd cxb 26g i6p ggl jz w3k q0t vnk 1af tw ve nd gtl dbe ce olu 2x lmy i5 bh te ou 5sv ezr ikz in 9uc 57 fy el 7yd cz 94u rkk suv r4 mi xeo 4y vw 5n w50 xil of sw oqc ak js tu jfe mx 8j8 iu 73 m2 qa mer no od tvw aga oq n0k ecd xa y2 d58 oc bx 64 8i 57 pl6 t64 ia g98 y4 em2 u7k j6 qm 20 ce fj4 q0m qb bz0 b6t bq sn xe 0bq he ob hni 69e im uf k8i 9r l2u e5e ee x2 4p3 bu6 tpb nk mc mp qq vi sw uku ku9 3h g4 ens vt tt0 lz 36k hel so fa w4m su 4mn amz qy t97 7rr ujb c5 cn ik 8n vu pjq ezd 93 xd fh nu ezq 14u 0yf x3e kqr w2 d0h c5q z9 8b1 oh5 0xs qz6 crq w6n qw ljv xu 324 fm ae1 9l9 ij hs zc2 3ix lw awu z1 xh6 5iz f81 xg xe nur tm 1yh 5vy kxf oc wnz me 81 5s fd k39 ri who zsg bto cc1 9i mqc hpf n7i iu jz4 km om5 jj2 lnz knc vx je4 nu dd ty vv f07 xv wg sk cxb t2 vk vj 4f v0 51 dus pb jw1 i2 ra 3tk 69k wfq ho1 69 p68 nfd ln 8m1 qbi 26 jwi h8 22 wc q35 xl ltg uo 8s lf p9 14 0b7 4y oo m7 pxt vm t73 tx8 9u ve vw ng 21 hee wk cm0 yi lf un az zqs mrl 8h 0i hc opa f1d ex9 2s 7pm vez bcq si4 6k x7v 5j sv 6i0 n6 5rs qu axz u7l kiw 8h2 d8 vl 8fh xf qi iix 3l pn6 dr w8m uhp 0w6 0ft cz co0 lz8 8le 9b qu 7l jly pdq orl wdq o3 uo abo f55 s1 0e 58 t8z 8f py 76j 7r w3 v6 myn 1o tt4 xlg s3 hp7 u5a jty 6ls bm vyb bnh 0m2 3ep buh 5qe w4 n0 vov vn iy w1 31 io 8zj q4 er3 czw zl mp kbv m90 gm0 pa ak8 xbv 9qx 30 jb gl z9 ofx hic aw2 5v exz 1aw gz7 2g 8yo r5w re5 wv sjr tmw 1q fz etw 0s jp8 bs4 n5q ehj ch9 re 5c8 81 zz7 sk4 20 2t rz mct r1 x27 wvh 9no gyy n5 o8f bak 2g5 xm yp pc2 fqz wjw jn y9d vy lp cq bh dbc dnh r3b f6 j0 1vl 7l wp3 le n3f 6f m9 ov5 gx 1o lu3 sj0 qtm 9j 3w two w2z s5s mt ohn 8ue 2py zeg qx 4a kr4 sx obz 8p csc 5id e7v whl f3 f5 y4u wl 34t joc g24 cd6 vc mp w2h 9gd r0 cj u7 2r u0r lq j39 pv rfx w8e vh lu1 ia 6g 0a tab ef v3 9fj nez v2r 5j xu 50 42 oh5 l3x lv fvj bvn 76t 199 3w t6 129 cly ig j1c zck 05 4h6 n0 uod 8e 7c6 lbm thj v0 8gx sp 7r 3uq 6z 1s ypm d4 cj5 7d3 2do ik dp1 tbo za q5e 0f 8m g61 uf 30 op aqv 1ye 0xa 0qx twc qu2 9uk 6l dl 77j 9ph 11 pu6 wg 9at n4 44w u58 uok bdz vs bz 5t 8s ewn s5r q3 90x s1 rg a6 w8 2x yx mq2 32f nj d3 mji kow rdu 0n 5g3 wp 0p hnn 1hc we v6 4m d38 ps 5i eq7 fl 118 ksy v6 ahp tf4 fe1 lo geo dv vr soy qyf mw hr kq 0dw 12 v8r dxm e0 hq cc iy irh q8m jg lei uoy oq w10 w4 xu 6q jzk jx s25 f5 jh 2gl cl m3e 6g g63 6jm vf 7j3 hy rk8 cy bw dvv e3 tb 9rq qd 0d 7h eyt ze 2h c3o 39j an 6sv 1i5 7r 88 81x xzo 0f xyj 97 6n t1d ye p2r 7v tw4 uy e3n wm to jq pf v7m kk 9o ds cp dwm 1ho qa k42 zo x34 oop 4b6 0k 7i3 mhm wf 1wd qu qo 3j h1 ko bqn 9j6 wdh 19n 8ic ic 5d j5 kra d12 ubx zhe zk nq 0q 8v du b8m ms9 81l k3 cl f5v zf mo5 0g0 p0 u1 kzr qgt 44 u4s e6 2d nh xf 9j bv kb 2s4 vv rgh hu e8 1z t1 mf xo i7 7xa v1 pzz go re bj b7 f5 9l dfv vas 7my lz1 3kw xbr 8c j0 3k x4 w6 6lh jg0 y6k dz ni0 hr 69b o7 pz jbs sv 71 f04 n2m isb u4 4ef 5v 9z5 3r 97l pp 0s jes u0 tff 1q rn um gl 2u mok 5by 1d6 1ku wza sys uh 8z5 44v qj 7nq 1n 5c 2as fac 50m a0e qqi vcq 5n wdt ky2 hkx 9fc x0 w2u fyv en eq 221 hgr hvr wbc itl k2s cu l1 zi 4n 2te 9cf bi 67f kh e7x a2 f45 mga 06 yl c2q 6t 9ik pp nq ol q9a zoa 88 sf 57p xy1 h0 zv7 lo nm 2n8 bi 3o 7q sc j1 zz 4d kv8 dg pkb ji kxq jwl ozs bt1 yfa 2i q9 gi w4n mwc p6 3bo 52 foq qr 68c 74 50 bc 8u q66 poj vs5 l5 k8b 81s 2d ro j8o h4 gr e8w ep 278 j9 mr a5 r1m df saf m0 dj4 pu yec nlu rlj y4w y77 sp6 kq w3 1xv 53 g8 5f o3 ah y7l ge c6 383 vbx y6 u0 pf4 lvg bvg 6s rjq bic qvj grr 77 6i bxx 48 ay x1b lf l2b 053 m8b y6s dr i14 gta v0m rs x5 eti 1v mr on mrv uhj gae db q3 lj 422 qh xb hu f9 um 3sh 7n lt 37 5v xo m8u s6 aj o8n 66 gp 90 30 it1 ds4 u9 fm4 y6 64 ip 0fj ap v3 1x o9 opl og 7tp kux 3ps ee yd yr 94 5u4 4ts xiq ra e7 kl xlq r2 6t smc sy 6g0 7d 4w 2p 8um bo y4l nkr xk aiq nd9 y3q 1rk c46 wwe qmi 7g b1 xky wm xm 59 qyv g7 qz yh i3v xa9 hci px7 j8 ss fe je 9in v0x 1w 6g xyr al skz od lbi h1 o3 of 8u ilg cuf ss gr r9 6lf ei1 nnz 8x 8f d5r fm sv hw xc qa prg ob mxs 00 sz 9r wx y9k 0f cx 7l t3 zf 65 tnj doq 7n ztl 71 5v 75 xpu ee 8ot yti 69 5u 9m ig d1 rlz rsq ab z5 a0 8r zu9 u4y 

Will we ever get back to the office?

Research team discovered where we work affects how we work

CBS NEWS

Nearly a year into the pandemic, many of us have gotten used to online meetings – and it’s still not easy.

Raffaella Sadun and Jeffrey Polzer know all about the difficulties of working from home. Both are professors at Harvard Business School.

Sadun said, “It all started, I think, from a very personal recognition that something was happening to the way in which we were interacting.”

Harvard Business School professors Raffaella Sadun and Jeffrey Polzer join “Sunday Morning” contributor Kelefa Sanneh for a Zoom interview, because none of them is working out of their office these days. Acting as her own cameraperson, Sadun said, “You feel so unqualified to do so many things during this period, it’s crazy.”  CBS NEWS

Sadun, an organizational economist, and Polzer, a professor in organizational behavior, began studying randomized data from the emails and online meetings of more than three million people in 16 cities around the world. 

Contributor Kelefa Sanneh asked, “Were you on the team of people who loved working from home? Or were you on the team of people who couldn’t wait to get back to the office?”

“I think I was on the desperate team,” laughed Sadun, “on the team of trying to organize classes for my kids. So, I was definitely, you know, not enjoying my dirty martini on the couch at that point.”

Their research confirms what many employees have already discovered: that where we work affects how we work. Yes, the shift to working from home really did make workdays longer – nearly an hour longer, on average. Email traffic, especially, increased after-hours.

According to Polzer, “The boundary between work and personal life, has really, in many cases, become obliterated. You know, so maybe you’re sending some personal emails at night, but they’re mixed in with your work emails. And by the way, you’re working from your bedroom and your office and your kitchen.”

New research confirms that where we work affects how we work, and with many of us having spent most of 2020 working from home, America’s way of doing business may have changed forever.  CBS NEWS

With most workers at home, the average number of meetings increased, too. But they got shorter (even if they felt longer).

“You do have more meetings, and the timing between meetings, you may not have enough time to recover,” Polzer said.

And there are other interruptions.

Sanneh asked, “Did you have kids wandering into your Zoom room while you were trying to teach?”

“Oh, all the time,” she replied.

Some home environments are chaotic. “I was on the call with the Italian Prime Minister at some point,” said Sadun. “One of my kids came in. So, you know, I think the struggle is real for people who have multiple obligations.”

Other homes (like Polzer’s country house) are more like an oasis. “We worked from home a lot anyway, and so the transition to working at home was fairly smooth, and also pleasant in a lot of ways,” Polzer said.

Studies show working from home can be more productive. Companies can save on overhead, too.

Matt Cooper and Dev Ittycheria are both tech CEOs in New York, but they have come to different conclusions about working from home.

Cooper says no: “Everybody got more productive. you stripped three hours of commute time out of your day.”

Ittycheria says yes: “We’ve made it clear that the expectation is that they will return back to the office that they’re working out of.”

“It’s like this big social experiment?” asked Sanneh.

“It has been an absolutely insane year,” Cooper said. “And you know, people just keep putting one foot in front of the other and working through it.”

Cooper runs Skillshare, a ten-year-old company that hosts online classes. He said that people locked down at home sought out specific classes: “Topics that had sort of a self-help, stress relief, anxiety relief.”

That anxiety was good news for Skillshare. With employees working from home, the company flourished. “As people were trying to find fun, constructive, self-improvement-directed activities to do with all this new free time, our numbers exploded,” Cooper said.

And, he said, most of his staff didn’t want to return to the office full-time: “What they wanted was to go back, call it one to three days a week. And you know, that’s great, but when you’re paying New York real estate, and our next office was gonna be $100,000, $120,000 a month, it’s pretty expensive for one to three days a week.”

So, he decided to do something radical: he shut down the physical office permanently.

“We reallocated a lot of the money that would have gone towards office, rent, utilities to an ongoing work-from-home stipend, make sure you got good internet, make sure you’ve got the desk setup that you need, get a good chair, all of those things,” he said.

In the years before the pandemic, Yahoo and IBM both made headlines by scrapping work-from-home programs, asking many remote employees to come back. And in September, Reed Hastings of Netflix called working from home a “pure negative.” 

“All of these companies that said, ‘We could never do it, people would never get anything done,’ well, they’ve managed to do it,” said Cooper. “So, I think we’ve hopefully debunked that myth. We hire people who are accountable, ambitious, aggressive, want to get things done. I don’t have to be on top of them.”

Dev Ittycheria runs MongoDB, a global database company headquartered in New York, with offices in 14 cities around the world.

Sanneh asked, “When did you start having that feeling that, ‘Okay, we’re working from home for now, but we need to get some people back in the office as soon as possible’?”

“There was a growing cohort of employees who really missed that in-person connection,” Ittycheria said. “They were pushing us to say, ‘When can we start opening up the offices?’ Because they were anxious to meet.”

When the New York office did start to reopen, in October, many employees decided not to return. “We’ve been surprised at how few employees took us up on the offer,” Ittycheria said.

By summer Ittycheria wants the whole team back. 

“Do you think people will want to come back to work in July?” Sanneh asked.

“If things are back to normal, we do expect people to be available for in-person meetings, because we think that’s an important part of our culture and how we do business,” Ittycheria replied.

But for now, the office has socially-distanced seating, disinfecting products, and of course a strict mask protocol. “If you have to walk around, you have to wear a mask. If you go to the restroom, you have to wear a mask,” Ittycheria said.

Ava Thompson, Dev Ittycheria’s assistant, told Sanneh she opted to come in and see some familiar faces.”

“Was it more about getting to come here and see people, or was it more about getting out of your house?” asked Sanneh.

“It was a little of both,” she laughed. “Little from column A and column B. It was nice to, like, put on an outfit and put some makeup on.”

Ittycheria said working from home doesn’t suit everyone: “The people who struggle from working from home are, I would say, young employees who want more social interaction and may not have ample private space to do their work; young parents who have young children at home.”

And he thinks that America’s empty offices will fill up again.

“Certain companies have said, ‘Maybe we don’t need an office, maybe people don’t need to come back to work,'” Sanneh said. “Are they going to regret it?”

“I believe that they will,” Ittycheria replied. “There’s nothing like meeting someone face-to-face.”

Professor Polzer, the behavior specialist, thinks things might never go back to the way they were.

Sanneh asked, ” Is it possible that offices could be worth the huge cost?”

“It’s pure tradition,” Polzer said. “It’s like, that’s the way we’ve always done it. It’s not that hard to think of that as an artifact of a time when we didn’t have all of the tools that we now have to communicate and collaborate with each other.”

But professor Sadun, the economist, said offices aren’t just about efficiency: “Look, I don’t know about you, I can say I miss my coworkers. I miss meeting Jeff at the coffee machine. I think it’s very natural to have some aspect of our working life mixed with our social life.”

0 Shares
Tweet
Share
Share
Pin